This Refund Policy governs all payments and transactions made for accessing content and services on the ChillTube OTT application.

1. Subscription Fees

All subscription fees paid to ChillTube are non-refundable. Before completing a purchase, users are provided with clear details regarding subscription plans, pricing, duration, and billing terms to enable informed decision-making.

Once a subscription is activated, no refunds, credits, or partial refunds will be issued for:

• Unused subscription periods
• Partial billing cycles
• Unwatched or unused content
• Early cancellation of a subscription

If you have questions regarding subscription plans or services, please contact us at apps@pheuture.com prior to making a payment.

2. Technical Payment Failures

In the event of a technical error or interruption during the payment process where a transaction does not complete successfully, the amount debited (if any) will be automatically reversed to the original payment method by the authorized payment gateway, in accordance with the gateway’s processing timelines.

ChillTube does not manually process refunds for failed or incomplete transactions.

3. Chargebacks and Payment Disputes

If a chargeback or payment dispute is initiated through a bank, card issuer, or payment provider:

• The associated ChillTube account and/or subscription may be suspended immediately without prior notice
• Access to content and services will remain suspended until the dispute is resolved
• Any applicable chargeback or administrative fees incurred by ChillTube may be recovered from the user

Initiating a chargeback for a valid and successfully delivered service may be treated as misuse of the payment system and may result in permanent account suspension.

4. Subscription Cancellation

Users may cancel their ChillTube subscription at any time.

• Cancellation will prevent future billing
• Access to content will continue until the end of the current paid billing period

No refunds or credits will be issued for the remaining period of an active subscription after cancellation.

5. Important Notice

By proceeding with a payment on ChillTube, you acknowledge that:

• You have read and understood this Refund Policy
• All subscription payments are non-refundable
• Refunds are not provided for partially used services or unused content

This Refund Policy forms an integral part of the ChillTube Terms and Conditions and may be updated from time to time. Continued use of the service after updates constitutes acceptance of the revised policy.

For any questions or clarification regarding this Refund Policy, please contact us at apps@pheuture.com.